Methods for Ordering
Orders for all Algonot Products may be placed on-line through our website “home”page by using the “PRODUCTS” tab located at the top of the page, clicking on a product picture or clicking on the name of the product at the bottom of the page. Once you are in the product page, you may “Add to Cart” at any time the desired number of bottles. You may also call our 24-hour operator center by using the toll-free number or our direct line found listed below.
Algonot is happy to accept all major credit cards.
Toll Free Phone: 1-800- ALGONOT (1-800-254-6668) We are sorry to inform our international customers that for some areas the toll-free number cannot be used. Please call our direct phone number.
430 Interstate Ct.
Sarasota, Fl. 34240
Order Processing Times
At Algonot, we want to make our customers shipping experience as easy as possible. Orders are usually processed within 24 to 48 hours during business days (except holidays), and shipping times are 2-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations, can take up to 3 weeks. The listed times are for shipments sent by UPS and the United States Postal Service (USPS).
Shipment carrier is at the discretion of Algonot’s shipping dept. for what they consider to be for best delivery times to our customers, unless a preference is noted by customer at the time of order. During difficult times, due to the pandemic, all shipment carriers and delivery times may vary. We kindly ask our customers to have patience with any changes made to services used or to delivery delays.
All delivery times are estimated from the time your order leaves our processing center. This includes overnight and expedited packages.
The Algonot shipping department is able to ship to APO, street addresses and PO Boxes. The customer is responsible for providing the correct mailing address. Please make sure you provide the correct address before finalizing your order. Algonot will not be responsible for shipments delivered to wrong addresses.
All packages are sent “trackable”. If you provide an email address, tracking information will be sent to you as a convenience to locate your package. This is a service provided by Algonot and while we try to make every effort to keep our customers up to date on their delivery times, carriers may not always have up to date information available. It is not mandatory for tracking to continue once it has left the United States, this is a service International Postal Office may or may not choose to use.
It is the responsibility of the customer to make sure the shipping address used is correct. Algonot will not provide a refund on shipping fees unless there was an error created by Algonot. All packages, unless otherwise stipulated, once processed, will be shipped with United States Postal Service (3–5-day service, not guaranteed) or UPS. If the customer needs faster delivery, Algonot is happy to offer UPS Next Day Air and Two-Day Air services at your request with an extra fee. Customer can request faster shipping with a note containing their name and order number on firstname.lastname@example.org
It is the responsibility of the customer to make sure the shipping address is correct. It is the responsibility of the customer to make sure that the Customs Department within foreign Countries permits the shipment of our products and the ingredients. * Please note Custom Fees may apply. Algonot is not responsible for covering Custom Fees. Algonot will not provide a refund on international orders unless there was an error created by Algonot. Algonot will only provide a replacement if the customer received an incorrect, damaged or defective item.
All packages, unless otherwise stipulated, will be sent by the transport/carrier that Algonot’s team deems best. This may include but is not limited to, the United States postal service (USPS), UPS, FedEx, DHL. Please provide a current e-mail address to receive tracking information of your delivery. This is the fastest way for you to track your package. Please note that our operator center does not have current pricing for international deliveries and adjustments to the shipping rate quote may be required.
Certificate of Free Sale (International Customers)
As a convenience, Algonot can include a Certificate of Free Sale in packages being shipped internationally. Copies of these Certificates are available upon request. Please see our contact information for contact options.
“What are Export Certificates? Firms exporting products from the United States are often asked by foreign customers or foreign governments to supply a “certificate” for products regulated by the Food and Drug Administration (FDA). A certificate is a document prepared containing information about a product’s regulatory or marketing status. The “Certificate of Free Sale” is for food, including dietary supplements, and cosmetic products that may be legally marketed in the United States. (CFSAN)” http://www.fda.gov/RegulatoryInformation/Guidances/ucm125789.htm#ii
Returns & Refunds
At Algonot, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing those products are returned in their original packaging (sealed), in saleable condition within 30 days of a domestic purchase. We cannot accept returns where the product has been opened and used, unless it was damaged or defective (during shipping). We do not refund shipping charges if the customer refuses to accept the package. Any package that the customer refuses delivery or is undeliverable due to insufficient address is also subject of a refund (except the shipping cost). We cannot accept returns from international orders. We do not refund international orders.
The product must have been purchased directly from Algonot.com to be eligible for return or refund.
Customers who wish to obtain a refund on eligible products simply need to call 1-800-Algonot (254-6668) and ask to leave a message for the refund department. An Algonot representative will call the customer back within a 48-hour period (excluding holidays and weekends). Customers can also email their return/refund request with a note containing name, address, phone number, order number and reason for return to email@example.com
Upon approval, returns can be mailed to:
Algonot LLC -Returns Department
430 Interstate Ct
Sarasota, FL 34240
Cancellation of Order
There are a few reasons why you would be receiving this Cancellation notice from Algonot. Please read the items listed below.
- You have asked us to cancel this order If you cancelled this order before it was processed, your credit card has not been charged. If you asked for a cancelation after your order was processed but shipment has not been made, your credit card will be refunded. If you asked for a cancellation after your order was processed and shipped, a refund will be able upon return of the product in original condition. Please note that while we issue a refund in a timely manner, it may take a few days for you to see the refund through the credit card company or bank Credit card payments – Your credit card has not been charged. PayPal payments – If you paid with PayPal, a refund will be issued. * Please note that while we issue the refund in a timely manner, it may take a while for you to see it through PayPal.
- PayPal Payment did not complete Your order has been canceled because the Pay Pal payment did not process. Please try to order again either using Pay Pal or a credit card.
- International Cancelation Notice If your order is international and has been cancelled the most common reason is that you need to let your credit card company or bank know that you are trying to make a purchase within the USA. If this is an issue for you, there is a company that carries Algonot Products outside of the USA. Spectrum Supplements.com has warehouses located in Australia, Canada, Europe, Germany, Latin America and United Kingdom. Not only will these locations help with the credit card processing, but also it will speed up delivery time as the products have already been imported and cleared through Customs.
- Items not in Stock or on Back Order –We strive to have all of our products available for immediate shipment. In rare occasions, due to popularity and high demand for our products or limited availability of ingredients, products may be on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.