Find answers to most asked questions

FAQ Help Center

We like to make your experience with ALGONOT easy and informative. Below, you can find answers to frequently asked questions covering our supplements, wholesale, shipping, returns, and refunds.

Shipping, Return & Refund

If you requested us to cancel your order before it was processed, we may be able to cancel it and refund your credit card used during check out. If you asked for a cancellation after your order was processed and shipped, a refund will be able to be made upon return of the product in original condition. Please note that while we issue a refund in a timely manner, it may take a few days for you to see the refund to your payment account used during checkout.

At Algonot, we want to make our customers shipping experience as easy as possible. Orders are usually processed within 24 to 48 hours during business days (except holidays), and shipping times are 2-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations, can take up to 3 weeks. The listed times are for shipments sent by UPS and the United States Postal Service (USPS).

Shipment carrier is at the discretion of Algonot’s shipping dept. for what they consider to be for best delivery times to our customers, unless a preference is noted by customer at the time of order. During difficult times, due to the pandemic, all shipment carriers and delivery times may vary.  We kindly ask our customers to have patience with any changes made to services used or to delivery delays. 

All delivery times are estimated from the time your order leaves our processing center.  This includes overnight and expedited packages.

The Algonot shipping department is able to ship to APO, street addresses and PO Boxes.  The customer is responsible for providing the correct mailing address.  Please make sure you provide the correct address before finalizing your order.  Algonot will not be responsible for shipments delivered to wrong addresses.

All packages are sent “trackable”.  If you provide an email address, tracking information will be sent to you as a convenience to locate your package. This is a service provided by Algonot and while we try to make every effort to keep our customers up to date on their delivery times, carriers may not always have up to date information available.  It is not mandatory for tracking to continue once it has left the United States, this is a service International Postal Office may or may not choose to use.

Yes, we do ship Internationally. It is the responsibility of the customer to make sure the shipping address is correct. It is the responsibility of the customer to make sure that the Customs Department within foreign Countries permits the shipment of our products and the ingredients. Please note Custom Fees may apply. Algonot is not responsible for covering Custom Fees.  Algonot will not provide a refund on international orders unless there was an error created by Algonot. Algonot will only provide a replacement if the customer received an incorrect, damaged or defective item.

All packages, unless otherwise stipulated, will be sent by the transport/carrier that Algonot’s team deems best. This may include but is not limited to, the United States postal service (USPS), UPS, FedEx, DHL. Please provide a current e-mail address to receive tracking information of your delivery. This is the fastest way for you to track your package.  Please note that our operator center does not have current pricing for international deliveries and adjustments to the shipping rate quote may be required.

Firms exporting products from the United States are often asked by foreign customers or foreign governments to supply a “certificate” for products regulated by the Food and Drug Administration (FDA). A certificate is a document prepared containing information about a product’s regulatory or marketing status. The “Certificate of Free Sale” is for food, including dietary supplements, and cosmetic products that may be legally marketed in the United States. (CFSAN)” http://www.fda.gov/RegulatoryInformation/Guidances/ucm125789.htm#ii

At Algonot, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing those products are returned in their original packaging (sealed), in saleable condition within 30 days of a domestic purchase. We cannot accept returns where the product has been opened and used, unless it was damaged (during shipping). We do not refund shipping charges if the customer refuses to accept the package. Any package that the customer refuses delivery or is undeliverable due to insufficient address is also subject of a refund (except the shipping cost). We cannot accept returns and we do not refund international orders.

Customers can email their return request with a note containing name, address, phone number, order number and reason for return to feedback@algonot.com

Upon approval, returns can be mailed to:

Algonot LLC -Returns Department

430 Interstate Ct
Sarasota, FL 34240

Customers who wish to obtain a refund on eligible products simply need to call 1-800-Algonot (254-6668) and ask to leave a message for the accounting department. An Algonot representative will call the customer back within a 48-hour period (excluding holidays and weekends). Customers can also email their refund request with a note containing name, address, phone number, order number and reason for return to feedback@algonot.com

The delivery time for your package can vary depending on the shipping method chosen and the destination. On average, packages within the United States take about 3 to 5 days to arrive. For international shipments, it can take anywhere from 10 to 20 business days depending on the service used. You can check the estimated delivery date by using the tracking number provided at the time of your order. This will give you a more accurate timeline as provided by the carrier.